Customer Support & Service
- Phone : +91-9343000111
- Email :service@satrac.com
- Phone : +91-9343000111
- Email :service@satrac.com
- Phone : +91-9343000111
- Email :service@satrac.com
Overview
Built on Service. Driven by Trust.
For decades, SATRAC has supported India’s transport and logistics industry with reliable products, trusted service, and a growing support network. Guided by our commitment to move Forward As One, we continue to drive progress by keeping businesses connected, operational, and ready for what’s next.
Customer Support &
Breakdown Assistance
AMC Support &
Preventive Maintenance
Centralized Help Desk
Single-point Service Support
Every service request deserves clear ownership and visibility. Our Centralized Help Desk keeps requests logged, tracked, and managed from registration to closure.
Real-Time Support
- Dedicated service coordinators ensure every request is promptly attended to and routed to the right team
- Response within 20 minutes for calls and emails
- Escalation support for critical issues
- Continuous coordination until resolution
Complaint Tracking
- Track every service request from registration to closure through a centralized ticket management system
- Real-time status updates
- Transparent service progress
- Improved accountability and faster turnaround
Toll-Free Assistance
- Speak directly with our support team for quick complaint registration and service guidance
- Single-point contact for all service needs
- Nationwide support coverage
- Faster service coordination
Complaint Resolution Journey
Maintenance & Repairs
Maintenance That Goes Beyond Repairs
Our service approach goes beyond basic repairs, every process is backed by engineering standards and meticulous quality checks.
Support When It Matters Most
Scheduled servicing to reduce breakdowns and maximize uptime.
Breakdown & Structural Repairs
Expert repairs for chassis, body, and load-bearing components.
Vehicle Restoration
Refurbishment solutions that extend vehicle life and restore performance.
RECON Solutions for Tippers
Upgrade existing tippers with durable materials and cladding solutions.
AMC & System Upgrades
Technology upgrades and maintenance support for reliable operations.
Doorstep Service Solutions
Inspections, maintenance, and repairs delivered at your location.
On Road Assistance
Support When It Matters Most
20 breakdowns can happen without warning. Our pan-India assistance network combines mobile service vans and authorized partner workshops to provide reliable support across key transport routes and operating locations.
Fully equipped service vans deployed at critical hubs for on-road breakdown assistance. Tools, diagnostics, and genuine parts on board various other heavy duty vehicles. With our top-notch spare parts, we keep your fleet running smoothly.
Genuine Spare Parts
Built to Fit. Built to Last.
The right parts make all the difference. SATRAC Genuine Spare Parts are designed to deliver the performance, reliability, and safety your vehicles depend on.
16 Spare part warehouse
locations
Critical spare parts stocked at customer locations
On-site parts inventory
SATRAC spare parts warranty provided – company fitted genuine spares
AMC Plans
Maintenance Plans Built Around Your Operations
Managing maintenance shouldn’t be complicated. Choose from a range of SATRAC AMC plans designed to simplify maintenance, improve vehicle reliability, and provide long-term service support.
Key features
- Uptime Assurance
- Predictable Maintenance Costs
- Nationwide Service Support
- Customized AMC Packages
- Automated Service Reminders
- Genuine Parts Guarantee
- Dedicated Account Manager & SPOC
- Optional Telematics & Trailer Management Solutions
- Access to Specialized Diagnostic Tools & OEM-Standard Service Equipment
Connect with the SATRAC team to learn more or build a customized AMC solution.
Service Network
Pan-India Support, Backed by a
Strong Service Network
SATRAC’s network of service centres, partner workshops, spare warehouses, and field teams helps ensure assistance is never far away.
Our Expert Team
The People Behind The Performance
Behind every repair, inspection, and service call is a team of 150+ trained engineers and technicians, equipped with the expertise to support heavy commercial vehicles across India.
Training Programs
Driver Safety Training
Safe vehicle operation, road compliance, and emergency handling programs for fleet drivers across India.
Technical Workshops
Hands-on product and systems training for technicians on the latest SATRAC platforms and diagnostics tools.
Service Camps
Expert Support, Closer To You
Led by certified technicians and supported by advanced diagnostic tools, SATRAC Service Camps bring certified technicians and advanced diagnostic tools closer to your operations through planned inspection and maintenance drives across India.
19 may 2026 - 25 May 2026Digital
Industry-First Service App & Telematics —
One Connected Ecosystem
Managing service and maintenance is easier with everything in one place. The SATRAC Service App gives you quick access to support, tracking, and important updates.
Inside the App
- Service Due Tracking
- Complaint Registration
- Breakdown Assistance Requests
- Service Camp Notifications
- Live Ticket Status Tracking
- Workshop & Service Centre Locator
- Maintenance History Access
- Telematics-Based Alerts & Updates
- Scan QR & install the app
- Search “SATRAC” on Play Store/App Store
- Register & get started
SATRAC Telematics — Smarter Visibility For Every Trailer
Know where your trailers are, how they’re performing, and when they need attention. SATRAC Telematics helps you stay informed with real-time tracking and alerts.
What You Can Monitor
- Real-Time GPS Tracking
- Vehicle Health Monitoring
- Predictive Maintenance Alerts
- Autonomous Trailer Monitoring
- Fleet Performance Analytics
- Smart Notifications & Alerts
Want to learn more? Contact our team for a detailed demonstration.
